The estimated time for preparing and shipping the products is 3-5 working days, after stock confirmation.
Deliveries to Portugal:
Two delivery options are available, Registered and Express.
- The Registered service has a estimated delivery time of 2-5 working days for Mainland Portugal and 5-15 working days for the Islands, after the order is shipped.
- The Express service has a estimated delivery time of 1-2 working days, after the order is shipped, and this service is only available for mainland Portugal.
Deliveries are only made from Monday to Friday, between 9 am and 7 pm.
For Europe and the rest of the world, it will depend a little on the delivery service of each country.
On average for European countries, the estimated delivery time is 7-15 working days and for the rest of the world 15-40 working days.
There may be cases in which shipping to certain countries is not feasible or possible, in these cases we reserve the right to cancel the order, returning the amount paid to the customer.
After confirmation of the order and payment, you will be informed by email of the confirmation of the shipment of the order, accompanied by the object number.
The delivery of the order will be made to the address indicated by the Customer.
The address indicated by the Customer may be a private address, a place of work or any other address. The billing address and shipping address are not required to match.
In case the order is not delivered because the address is incorrect or because it was not picked up within the stipulated period, the expenses related to the new shipment will be charged.
We consider the order delivered when the customer or a third party indicated by him is physically in possession of the products or in his mailbox. All orders are shipped with proof of delivery registration.
We will try to ship on time, to the extent commercially reasonable. As a rule, we always do this, however, we cannot guarantee timely delivery.
The shipping and delivery times indicated above are forecasts, and there may be delays depending on the time of year we are in.
We will not be responsible for the delay or default in delivery of the order, due to a force majeure event or event beyond our control.
We reinforce that, despite all our efforts to ship orders on time, we cannot be held responsible for any delays in delivery, once the order is in the possession of the carrier.
Upon delivery, the customer must check the packaging and the products sent in order to verify their condition. If you notice any non-conformity or damage to the products, you should not accept delivery of the order.