Frequently Asked Questions

Click on a bag icon, which is at the top on the right side of the page.
 
Here you can consult all the items you have already added to your cart, remove items, change the number of units, insert a discount code or another promotional code.
 
The products added to the cart are not reserved. They are only reserved after order confirmation and payment.

The payment methods available are Bank Transfer, ATM, MBWay, Payshop, Paypal and Credit Card.
 
In the payment methods Bank Transfer, ATM and Payshop, the data are sent to your e-mail, after finalizing the order. If you choose to pay by bank transfer, you will need to send proof of payment to our email.
 
In the MBWay payment method, the data to make the payment will be sent directly to the MBWay application that you should already have installed on your smartphone. We recommend that you open the application immediately after purchase to confirm payment.
 
In the Paypal payment method, the debit will be made at the time of finalizing the order, being forwarded to the secure PayPal page. On the PayPal website perform the authentication where you should already have an account created and an associated credit card.
 
In the Credit Card payment method, the debit will be made at the time of finalizing the order, being forwarded to the secure page of the entity responsible for processing payments in this method. It is important to note that we never have access to the credit card details you enter on the secure page.

After placing your order, you will receive updates on the status of your order in your email.
 
The first email is the confirmation of your order, where you can see the products you have ordered and shipping data. At this stage you can request rectifications to your order.
 
The second email is the paid order confirmation. At this stage you can still request rectifications to your order.
 
The third email is the confirmation that your order is being processed, at this stage we are already taking care of your order, gathering the products to pack and prepare the shipment.
 
The fourth email is the confirmation that your order has already been shipped. In this email we add the object number so that you can track it on the carrier's website.
 
If you placed your order as a registered customer, you can check the status of your order in your customer account.
If you placed your order as a Guest, you will only receive an update of your order status in your email.
 
If you do not receive the order confirmation email, please check if it is in the "Spam/Junk mail" folder or contact us so that we can send you the data you need.

Your order goes through 4 states, pending, paid, processing and shipped.
 
You can only request changes to your order while the order is in the pending or paid order status.
 
As soon as your order is switched to the processing status, it means that your order is already being prepared for shipping and can no longer be modified.

Shipping:
The estimated time for preparing and shipping the products is 3-5 working days, after stock confirmation.
 
Deliveries to Portugal:
Two delivery options are available, Registered and Express.
 
- The Registered service has a estimated delivery time of 2-5 working days for Mainland Portugal and 5-15 working days for the Islands, after the order is shipped.
- The Express service has a estimated delivery time of 1-2 working days, after the order is shipped, and this service is only available for mainland Portugal.
 
Deliveries are only made from Monday to Friday, between 9 am and 7 pm.
 
International Deliveries:
For Europe and the rest of the world, it will depend a little on the delivery service of each country.
On average for European countries, the estimated delivery time is 7-15 working days and for the rest of the world 15-40 working days.
 
There may be cases in which shipping to certain countries is not feasible or possible, in these cases we reserve the right to cancel the order, returning the amount paid to the customer.
 
The shipping and delivery times indicated above are forecasts, and there may be delays depending on the time of year we are in.
We reinforce that, despite all our efforts to ship orders on time, we cannot be held responsible for any delays in delivery, once the order is in the possession of the carrier.
 
The exact cost of each delivery will depend on the number of products and the country of delivery. You can check the delivery costs in Shipping Orders.
 
For orders of €60.00 or more, we offer the option of free shipping to Mainland Portugal and Islands (Azores and Madeira).

Use Wishlist to create a list of your favorite products.
 
For that, you just need to register on our page, browse our catalog and click on the heart icon of the products you like best.
 
This way you will create a list, which you can consult at any time, by clicking on the heart at the top of the page on the right.
 
In Wishlist you have the option to delete products or add them to the cart to order them.
 
The products you add to Wishlist are not reserved.

Stay informed of our news and promotions by subscribing to our newsletter.
 
You can subscribe to our newsletter in the field that we have available in the footer or when you register as a customer.
 
The RBD only sends a weekly newsletter.
 
You can cancel your subscription at any time using the link provided in our newsletters or by logging into your customer account.