Returns
The Customer has 14 days from the date of delivery of the order to return the products.
Due to the nature of the products themselves, the return of underwear and swimsuits will not be accepted.
The return of the products applies, exclusively, to the products that can be returned under the same conditions in which the customer received them. Please return the product, using or including the original packaging. It should also include all instructions, labels, documents and product packaging.
No refund will be made if the product has been used beyond simply opening its packaging or has been damaged. Therefore, the customer must be careful with the products while they are in their possession.
After examining the products, we will inform you if you are entitled to a refund of the amounts paid.
Once the return is confirmed, the amount paid for the returned products will be refunded. The customer will take care of the direct costs of returning the product.
Please note that if you decide to return the products to us on charge, the order will not be accepted and will be returned to the sender.
Exchanges
The Customer has 14 days from the date of delivery of the order, to exchange products.
You can exchange:
- For a product of the same model in another size or color. This condition is only available if there is still stock of the desired item;
- For a product of the same value;
- For a different product of a lower value, the excess amount being refunded through the website and made available for new purchase;
- For a different product of higher value, adding the excess value of the new purchase.
The exchange of products applies, exclusively, to products that can be returned under the same conditions in which the customer received them.
When exchanging one or more items, please accompany the order with a note indicating the new size, color or item you want.
For return or exchange, send us an email to info@rbd.pt, indicating the order number and the items you wish to return or exchange.
Upon receipt of the email, we will send you instructions for returning or exchanging it.
For shipping, you can use the original packaging in which you received the order or another cardboard box, as long as it is not damaged.
If you use the original packaging, empty it and place only the item you want to return.
If the package has any labels, stickers or other materials from previous shipments, remove them and place only your address as the sender and ours as the recipient.
As the Customer is responsible for the shipment, we recommend that you use a service where there is proof/registration of the shipment of the order. We remind you that we will only proceed to exchange or return if the order reaches us under the same conditions in which the customer received them.
If you have any questions, you can contact us, using our contact form, or by calling +351 251 709 002.